A cleanup partner that respects your client and your process

You’re responsible for something we’re not: a care plan, a property, an estate, a legal duty. We fit around that. We work from your client’s consent, keep you informed in the way you need, and put scope and cost in writing so they can be approved, funded, or explained to someone else.

The approach doesn’t change with who refers the job. Safety work comes first, every item gets a decision, and the resident (or whoever holds authority) gives the yes.

We work best as one part of a plan you’re already leading. Before we contact your client, we’ll ask what you know about their goals, their tolerance for change, and anything that tends to cause distress, so the first meeting goes well.

• Consent comes first. We’ll meet your client, explain how decisions work, and go ahead only with their agreement, or with direction from a guardian or authorized agent.
• Safety-first scopes. When funding or time is limited, we can scope only the work needed for safety: exits, sanitation, fire risks, and a working kitchen and bathroom.
• Shared language. If your team uses a picture-based scale such as the Clutter Image Rating (opens in a new tab), tell us the ratings by room. It helps us plan, and we won’t use it to label your client.
• Discharge planning. If someone is coming home from a hospital or rehab stay, tell us the date and any mobility needs, such as walker-width paths or a clear bathroom.

Occupied units and vacant units are different jobs. In an occupied unit, the tenant is the person we work with: we’ll need their agreement to work in the home, and their decisions about their belongings. After a move-out or abandonment, your lease and local law govern what happens to anything left behind.

• A written scope you can share with owners, broken out by area if that helps approvals or insurance.
• Documentation, with the tenant’s consent: condition photos before and after, and a completion summary.
• Practical planning: keys and access, parking and loading, building rules, elevator reservations, and any dumpster permits.
• Coordination with your other vendors, such as pest control, plumbing, or flooring, so work happens in the right order.

When you’re acting for someone else, the question is usually less about cleaning and more about authority, documentation, and not losing anything that matters.

• Authority. We’ll ask for a copy of the document that gives you decision-making authority, such as letters testamentary, a guardianship order, or a power of attorney, and take direction from you.
• Items of value. Documents, valuables, cash, keys, and devices are set aside as they’re found and handed to you or your designee, with a written list of what was set aside.
• Before anything leaves. If an inventory, appraisal, or estate sale is needed, we’ll schedule around it so nothing that should be counted is removed first.
• Deadlines. Give us the date for a closing, a hearing, or a lease end, and we’ll plan backward from it, and tell you plainly if it isn’t realistic.